Returning Within Canada

NO restocking fee! All merchandise is required approval from Customer Support, before shipping and is subject to current price or refusal.

Contact us within 7 days of receiving your merchandise, for consideration for a refund to the original amount and form of payment. Within your return email please indicate whether your return is due to quality or non-quality issue. All quality issue returns will require photos of the issue.

You will be notified via email from Service@VynHeritij.com, within 24 hours, if your returned item(s) is suitable for a refund.

Returning Internationally

NO restocking fee! All merchandise is required approval from Customer Support, before shipping and is subject to current price or refusal.

Contact us within 7 days of receiving your merchandise, for consideration for a refund to the original amount and form of payment. Within your return email please indicate whether your return is due to quality or non-quality issue. All quality issue returns will require photos of the issue.

You will be notified via email from Service@VynHeritij.com, within 24 hours, if your returned item(s) is suitable for a refund.

Non-Quality Return Policy

The non-quality issue includes but not limited to: kink mark, press mark, little threads, wrong size selected by the customer, dress too short, color is shown different, and/or personal preference.

The color is shown differently because of different display and camera, and it’s not possible to make the dress to be completely the same as the advertisement picture. Please make reference to our real photos of most styles.

Approved returns merchandise must be mailed within 10-days of approval.

We must receive ALL returns in describe condition; unused, unworn, unwashed, with all tags still attached. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be refused and charged a 50% damage fee. Where the merchandise will NOT be shipped back to you.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through the trackable mail, as any returned items that are not received by Vyn Heritij will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

*We reserve the right to void or refund a payment for any order at any time for any reason.

Quality Return Policy

Although we try very hard for this to never happen to any of our customers, quality issues include merchandise with broken-hole, UN-sew, damage segment, the wrong size given, wrong color given.

Approved returns merchandise must be mailed within 10-days of approval.

We must receive ALL returns in describe condition; unused, unworn, unwashed, with all tags still attached. Items returned with the obvious use or cause of damage, will be refused, and charged a 50% damage fee. Where the merchandise will NOT be shipped back to you.

*Shipping is non-refundable except in cases where we may have made an error. We recommend returning items through the trackable mail, as any returned items that are not received by Vyn Heritij will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

*We reserve the right to void or refund a payment for any order at any time for any reason.

Final Sale Merchandise

All Sale/Clearance Items are FINAL and are non-refundable. Any Sale/Clearance Items which are returned will be refused upon delivery and returned to sender.

Exchange Policy

Unfortunately, Vyn Heritij is currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Lost or Stolen Parcels

We don't cover the lost or stolen parcel by post service or by DHL which is authorized by the receiver to leave at the front door, please offer a correct shipping address and don’t use PO Box address. Make sure you can accept the post service.

Cancel Order

The order is not cancelable after the order was arranged, but if you really need to change, please contact us at Service@VynHeritij.com, within 5 hours after the order was processed.

Refund of Payment

Including transit time most returns are processed in 10-14 business days. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!